Returns, Refunds, Cancellations, and Exchanges 

Customers can return their order within 5 days after the order has been delivered. Please note that only unused and undamaged products, with all their labels and tags completely intact, in original packaging, and eligible for return, will be accepted for a return. Returns will be accepted only upon submission of an unedited unboxing video via email, video must be recorded continuously without any cuts.

To request a return/replacement, please e-mail us at customerrelations@marigoldinternational.net, from there we’ll facilitate and initiate a return/replacement.
 
For prepaid orders, the refund would be in the source of payment. Kindly note that only the amount of product is eligible for refund. Other fees like gift wrap charges, shipping charges, custom duty etc are non-refundable. 

Shipping Time: Orders are usually processed and shipped within 48 hours. 


Cancellations

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order by contacting us at customerrelations@marigold.international.net. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

If you cancel your order before your product has been dispatched, we will credit the full amount in the original mode of payment.

If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges. Also, the charges will be refunded in original payment mode once we have received the product.

Marigold reserves the right to cancel any order without pre-confirming the customer at any time and may verify any order before shipping the same to the customer, which may include having verbal or written confirmation from the customer regarding addresses, quantities, phone numbers, etc. 

The customer agrees not to dispute the decision made by Marigold and accept Marigold’s decision regarding the cancellation.

REFUND 

Note: In case you have received a damaged product or wrong product, please inform Marigold within 2 days of receiving the order via email along with an unedited unboxing video, video must be recorded continuously without any cuts.

Please email us at customerrelations@marigold.international.net. PLEASE ENSURE YOUR ORDER ID IS MENTIONED IN ALL COMMUNICATION.

Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.

For deliveries outside India, customs duties and local taxes, if applicable, have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.
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